We collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.

We use your information, including personal information, for the following purposes:

• Provide our services

We use your information to communicate with you about your use of our Site and Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.

• Provide personalized services to you and others

We use your information to tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site and Services.

We use your information to tailor the content and information we send to others. If you attend a net either over the air and/or online, your information (name, location, callsign, avatar) will be shown to other net attendees on Ham.Live.

• Improve and develop our services

We use your information to ensure our Site and Services are working as intended, to better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to make improvements to our services, to develop new Services, and for other research and analytical purposes.

• Advertising and Marketing

We use your information for marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, to conduct contests and sweepstakes, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in sending your targeted advertising on Ham.Live and on third party websites based on your interests and preferences.

We may use your information to detect, investigate, and prevent activities on our Site and Services that may violate our terms of use, could be fraudulent, violate copyright, or other rules or that may be otherwise illegal, to comply with legal requirements, to defend or exercise legal claims, to respond to law enforcement or governmental investigations or requests, and to protect our rights and the rights and safety of our users and others.

We may share your information, including personal information, as follows:

• Other Users. The Services are designed to allow you to set up and/or join a Ham.Live radio net and send communications with other users. If you are checked-in to a net over the air, or if you are online and spectating a net, your presence is indicated to other net attendees online. The following information may be made available to all online net attendees: Name, Location, Amateur Radio Callsign
• Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
• Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, or are in negotiations for any of these types of transactions, we may transfer the information we have collected from you to the other company.
• In Response To Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
• To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.
• Aggregate and De-Identified Information. We may share aggregate or de-identified information about users and their use of the Services with third parties and publicly for marketing, advertising, research or similar purposes.

Please note that except as noted above, we will not sell or share your personal information with any third party for their direct marketing purposes without your consent.

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site and Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies), but such disabling will impair use of the Site and Services.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Services. There are two types of cookies: session and persistent cookies.

• Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
• Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
• Interactive Chat. Our interactive chat widget provider may set cookies in order to function properly. For this reason, we have allowed end-users the ability to disable interactive chat in: settings | your privacy | data privacy options | chat.
• Google Ads and Google Analytics. Cookies may be set by Google for the purposes of ad targeting and analytical reporting.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will not be able to browse certain areas of the Site or use the Services.

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and our Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites. (for example support.ham.live - owned and operated by Zoho Desk)

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your computer and email by, among other things, signing off after using a shared computer. We are not responsible for any activity on your account via unauthorized access due to a lack of end-user security best practices.

You may request access, a copy, modification or deletion of personal information that you have submitted to us by contacting us at support@ham.live. We will use reasonable efforts to accommodate such requests to the extent required by law, provided that we may be required to retain personal information to comply with legal obligations, accounting requirements, or for other business purposes. We may request additional information to verify the identity of the requesting party before responding to a request. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.

• By “following” a net (clicking the (★) adjacent to the net title) you are opting into receiving email notifications when a net is starting. You can opt out of these notifications by visiting settings | your privacy | data privacy options and unchecking “email”. Unchecking the email option will inhibit all future email communication indicating a net you follow is about to begin. However, if you choose to authenticate with Ham.Live via email-link, we will send you an login link via email.
• To learn more about interest-based advertising, and to opt out of collection and use of information about your online activities for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/. To opt out of targeted advertising through mobile applications, please visit https://youradchoices.com/appchoices.
• To opt out of collection and use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit http://www.networkadvertising.org/choices/.
• Even if you opt out, you may also still receive advertising from us and third parties that are not DAA or NAI participating companies. If required by law, we will provide you the ability to opt-out of targeted advertising by us based on your personal information.

Our Site and Services are offered from the United States. We store any information we collect in the United States. If you access the Services or Site from outside the United States, you agree to the transfer of your personal information to the United States, which may have less protections for your personal information than your jurisdiction of residence.

Our Site and Services are not designed for minors. If we discover that someone under 18 has provided us with personal information, we will delete such information from our systems.

If you have questions about the privacy aspects of our Site or Services or would like to make a complaint, please contact us at support@ham.live.

We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on the Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or if you have an account with us, providing notice to the email address in your account.

This California Privacy Notice supplements the Ham.Live Privacy Policy (“Policy”) and contains the disclosures required under the California Consumer Privacy Act (“CCPA”). For individuals who are California residents, the CCPA requires certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information, and the third parties with whom we share it. You have also the right to exercise certain rights regarding your personal information.

Please note that for California residents, the term personal information means information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household as defined in the CCPA. All other capitalized terms have the same meanings as given them in the Policy.

If you are a California resident who has provided personal information to Constant Digital Holdings LLC (via Ham.Live), or a California resident that reasonably believes that Constant Digital Holdings LLC collected or stored their personal information, you have the right to request Constant Digital Holdings LLC to:

1. Disclose the categories of personal information we collected about you (unless any record of your data was deleted as the result of account deletion) (“Request to Know”).
2. Disclose the specific pieces of personal information that we have collected on you (unless any record of your data was deleted as the result of account deletion) (“Request to Know”);
3. Delete personal information we have collected on you (“Request to Delete”);

Note: Constant Digital Holdings does not sell your personal information as that term is defined by the CCPA or Nevada law.

You can only make two Requests to Know in a 12-month period.

You may submit Requests to Know by sending an email to support@ham.live.

We will need to verify your identity to respond to Requests to Delete and Requests to Know. This may include us requesting successful authentication to Ham.Live.

Please note that once you have submitted a Request to Know or Request to Delete, we will send you a receipt, acknowledging your request, within 10 business days. If, for some reason, you do not receive such a receipt within 10 days of your submitted request, please send us an email to support@ham.live as an error may have occurred.

We will respond to Requests to Know and Requests to Delete within 45 calendar days after they are received. If we cannot verify you within the 45-day time period, we may deny the request. If necessary, we may take up to an additional 45 calendar days to respond to the consumer’s request, for a maximum total of 90 calendar days from the day the request is received, provided that we will provides you with notice and an explanation of the reason that we will take more than 45 days to respond to the request.

In the case of a Request to Delete, we may use a two-step process for online requests to delete where you must first, submit the Request to Delete and then second, separately confirm that you want your personal information deleted.

Note: Constant Digital Holdings does not sell your personal information as that term is defined by the CCPA.

As a California resident, you have the right to designate an agent to exercise these rights on your behalf. We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us. Please contact us at support@ham.live for more information if you wish to submit a request through an authorized agent.

We hereby inform you that if you exercise any of your rights under the CCPA we may not deny you goods or services for that reason, or subject you to different prices than those paid by other consumers, unless provided otherwise under the CCPA, Federal, or State law.

If you have questions about our privacy policies or practices or this notice, please contact us at support@ham.live.

This serves as notice of the categories of personal information that we collect or have collected in the past 12 months through the Site and Services, the business or commercial purposes for which such personal information was collected, the categories of third parties to whom such personal was disclosed and the categories of sources of such personal information.

Category	Collected	Business Purpose
Identifiers	First and Last name	Website Personalization. Name displayed to other Ham.Live net attendees.
Identifiers	Amateur Radio Callsign	Unique user identification and personalization. Callsign displayed to other Ham.Live net attendees.
Geolocation Data	Location Description	Resolving coordinates from the browser to human readable location description. Location information displayed to other Ham.Live net attendees
Identifiers	Email Address	Unique user identification. Ham.Live will not display email address to other users.
Internet or Electronic Network Activity Information	Usage Data	To provide and improve the Services.

We collect personal information from users and third-party service providers, including analytics providers. We do not sell personal information, but disclose personal information to third-party service providers and other users of the Services.

We retain personal information about you for the time necessary to accomplish the purpose for which such information was collected. Upon requesting account deletion, we will use reasonable efforts to delete the user data (described in the Notice at Collection) within 48 hours. Abandoned accounts (defined as accounts which have not been logged into for 180 days) will be flagged for deletion within 48 hours of the 180 day period. Once an account is flagged for deletion either by user request or after the aforementioned 180 day window, a user may opt to remove the deletion flag (settings | Your Privacy | Delete my Account | Undelete). If the deletion flag is not removed, the account will be permanently deleted within 48 hours of the deletion flag being set.

Data Subjects of the European Union and the United Kingdom may have the following rights to the extent the UK Data Protection Act or the General Data Protection Regulation applies to their personal information:

• Access, Correction and Erasure Requests: You have the right to:
  • contact us to confirm whether we are processing your personal information
  • receive information on how your personal information is processed
  • obtain a copy of your personal information
  • request that we update or correct your personal information
  • request that we delete personal information in certain circumstances
• Right to Object to Processing: You have the right to request that we cease processing of your personal information: for marketing activities, including profiling for statistical purposes where such processing is based on our legitimate business interests, unless we are able to demonstrate a compelling legitimate basis for such processing or we need to process your personal information for the establishment, exercise or defense of a legal claim.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal information:
  • while we are evaluating or in the process of responding to a request by you to update or correct your personal information where such processing is unlawful and you do not want us to delete your data
  • where we no longer require such data, but you want us to retain the data for the establishment, exercise or defense of a legal claim
  • where you have submitted an objection to processing based on our legitimate business interests, pending our response to such request
• Data Portability Requests: You have the right to request that we provide you or a third party that you designate with certain of your personal information in a commonly used, machine readable format. Please note, however, that data portability rights apply only to personal information that we have obtained directly from you and only where our processing is based on consent or the performance of a contract.

If you believe our processing of your personal information violates data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged violation or in the case of the United Kingdom with the Information Commissioner’s Office (see. www.ico.uk).

Submitting Requests: You can submit requests by contacting us at support@ham.live. We will respond to all such requests within 30 days of our receipt of the request, unless there are extenuating circumstances, in which event we may take up to 60 days to respond. We will inform you if we expect our response to take longer than 30 days. Please note, however, that certain personal information may be exempt from such rights pursuant to applicable data protection laws. In addition, we will not respond to any request unless we are able to appropriately verify the requester’s identity. We may charge you a reasonable fee for subsequent copies of personal information that you request. In addition, if we consider that a request is manifestly unfounded or excessive, we may either request a reasonable fee to deal with the request or refuse to deal with the request.

The controller of personal information collected through the Site and Services is:

Constant Digital Holdings, LLC
466 Foothill Blvd #390
La Canada Flintridge, CA
91011
USA